101 Ways to Really Satisfy Your Customers: How to Keep Your - download pdf or read online

By Andrew Griffiths

ISBN-10: 1741750083

ISBN-13: 9781741750089

This e-book has a few extraordinary principles. but it should still point out that the ebook is designed for companies who hire employees. As a one individual enterprise there have been many principles that i could not use - comparable to telling your employees how one can process shoppers, getting suggestions from employees, observing your employees whereas they're facing shoppers etc
I came across myself skipping over pages to get to the subsequent concept that used to be acceptable to my scenario.
If you do not hire employees you can be a bit disillusioned during this e-book because it has many information you cannot use. for those who do hire employees - you'll likely love this booklet as you can actually use all of them.

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Extra info for 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

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The main aim of this tip is to encourage you to look at ways of speeding up the service that you offer and making any delays more enjoyable (or at least less miserable). 23 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS 14 Is the background music too loud? Have you ever gone out for a quiet meal only to find that the staff have the stereo pounding loud music into every corner of the restaurant? Background music can be very enjoyable, but loud music can be intrusive and a real irritant for customers.

17 #18 #19 #20 #21 #22 #23 #24 #25 #26 #27 #28 The meet and greet—first impressions last Treat your customers with respect Appearances count Take care with personal hygiene Communicate confidently with customers Ensure that your staff are knowledgeable about the products they are selling Smile! The basics are no longer basic—start at the beginning Take your staff to your competitors’ businesses Take your staff to a business that you admire Have regular brainstorming sessions Debrief staff after good and bad experiences 30 YOUR STAFF #29 #30 #31 #32 #33 Encourage your customers to tell you if your staff give outstanding service Reward staff for outstanding customer service Ask a customer to come in and talk to your staff Give your staff experience in other areas of your business Teach your staff how to sell 31 101 WAYS TO REALLY SATISFY YOUR CUSTOMERS 17 The meet and greet—first impressions last The meet and greet is one of the most important parts of the customer service experience.

If you have won any awards, put the certificates in a prominent place in your business, where all your customers can see them. This will reassure them and reduce any perceived risks associated with dealing with your business. If your business supports local charities, display the certificates of appreciation. Likewise, if any of your staff receive an acknowledgment for outstanding service (such as employee of the month), put these notices in a prominent position. They show that your business is a good corporate citizen and that you care for the community and the people you employ.

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101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones by Andrew Griffiths


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