By Paul R Timm PH.D.
Designed to get all managers and staff pondering the little issues that may be performed to motivate client loyalty and enhance provider.
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Extra resources for 50 Powerful Ideas You Can Use to Keep Your Customers
You do not necessarily expect that the clerk (if you can find one) in the clothing department will be an expert in fitting clothing. Nor would you be likely to expect that person to be particularly helpful in choosing or color-coordinating items you may want to purchase. This is not to say that some people who work there would not have these skills, but we probably wouldn’t expect them as a general rule. 34 Powerful Ideas That Get You Focused If we simply select some clothing items from a rack and take them to a checkout for purchase, we are not surprised nor particularly disappointed.
Be especially alert to the natural, but unproductive, tendency to be leery of people who are different from you. At times you’ll have to force yourself to avoid the negative and judgmental, but accept the challenge and you can make a game out of it. Here is a challenge: Sincerely try for one full day to avoid saying anything negative or judgmental about another person. If you make it through the day, shoot for another day. Verbal discipline can become a habit that pays off. You’ll find yourself enjoying people more.
Involvement leads to commitment. The more time and effort customers invest in a relationship with you, the more likely they will stick with it. ” The goal is to add excitement to the shopping experience and make the store a good place for customers and associates (employees) alike. “Every store is encouraged to create its own ‘wild and crazy’ retailtainment events specifically designed for its individual community. Local stores invite clubs and civic organizations to set up exhibits, or ask police and fire departments to conduct safety seminars and demonstrations.
50 Powerful Ideas You Can Use to Keep Your Customers by Paul R Timm PH.D.