Download e-book for kindle: A complete guide to portals and user experience platforms by Shailesh Kumar Shivakumar

By Shailesh Kumar Shivakumar

ISBN-10: 1498725503

ISBN-13: 9781498725507

Build a Next-Generation company electronic Platform with Portals and UXP

A whole advisor to Portals and consumer event Platforms presents in-depth insurance of portal applied sciences and consumer adventure systems (UXPs), which shape the main pillars of a contemporary electronic platform. Drawing on his adventure in a variety of roles in different portal engagements, the writer delivers diversified views of a similar know-how platform.

The first part introduces portal via a number of viewpoints to cater to a large viewers, together with enterprise, operations, improvement, integration, functionality, and structure perspectives. The e-book information many novel and essentially confirmed types and frameworks, akin to portal worth recognition framework, portal overview framework, portal evaluate version, portal infrastructure making plans ideas, and portal integration suggestions. you furthermore may know about potent electronic application thoughts, together with portal roadmap process, collaboration technique, portal protection making plans, portal checking out technique, web optimization, and analytics making plans concepts.

The moment part dives into UXP and complicated themes. It elaborates on UXP layout innovations, together with UXP reference structure, shopper contact element research, consumer adventure mapping, and responsive website design. It additionally appears to be like at complex themes, corresponding to next-generation portals, portal developments, portal consumer adventure technique, omni-channel method, portal KPI, portal pitfalls and most sensible practices, portal safeguard, portal governance, electronic software administration, and portal functionality engineering.

In the 3rd part, the booklet provides 4 case reports regarding intranet portals, retail portals, customer support portals, and portal content material administration. It discusses company drivers, demanding situations, portal ideas, and resolution advantages for every of the case studies.

Written by way of a pro practitioner, this publication balances the center issues of contemporary portals in addition to rising applied sciences within the electronic house. appropriate for the complete electronic expertise neighborhood, together with IT managers, electronic architects, builders, and testers, it offers you a pragmatic consultant for effectively construction most sensible practices-based electronic structures with forward-looking beneficial properties.

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Extra resources for A complete guide to portals and user experience platforms

Sample text

Thinking in Portals 5 In addition, a few portals also cater to specialized scenarios such as workflow ­management, process orchestration, dashboards, analytics, reporting, and business rules management wherever necessary. Portals as a Business Enabler Portals are key components of digital journey of an enterprise. Portals are the primary technology enablers for realizing the digital vision for an enterprise. Portals are uniquely positioned to address both business and technical challenges and realize the goals of online strategy.

2 shows a typical business transformation that can be done using portal technology. We can see how the digital strategy can be implemented to achieve business goals that in turn are realized by portal solution tenets. A typical digital objective for an enterprise is to provide an interactive, personalized, collaborative, and self-service platform that can be used to achieve various business, technology, and operation goals. To achieve this digital vision, a distinct set of business goals need to be achieved.

Self-service model: Enterprises can use portals to implement self-service model related to their business. Instances of this include self-registration, self-approval, issue avoidance architecture, etc. • E-commerce: Most of the e-commerce sites need unified view of e-commerce ­features. A dashboard-type view of sales promotions, personalized offers, targeted content, product search, product communities and forums, and chat and support is required for an effective e-commerce program and this can be achieved effectively using portal platform.

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A complete guide to portals and user experience platforms by Shailesh Kumar Shivakumar


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